Questions, answered.

Any normal laundry bag, duffel, or even a trash bag. We go by weight, not shape: up to about 15 lb is one bag. If you have more, add another bag. Bags are priced by their place in the pickup: the first three are $20 each, bags four through ten are $14 each, and every bag after that is $10. Sharing a pickup with neighbors is the easiest way to reach the lower rates.

Pick an evening window, leave your bag outside your door when it starts, and that's it. We text when we're on the way and when we've picked it up. It comes back to the same spot, folded, by the next evening (or the same day with the $8-a-bag rush).

Add the same-day rush, $8 per bag, and schedule a pickup before 10 am. We'll have your laundry back, folded, by 8 pm that evening. Available seven days a week.

Not right now. We focus on wash, dry, and fold and try to do it really well. For suits and specialty items, a dedicated dry cleaner is the better fit.

It's rare, and we'll make it right. Let us know within seven days of delivery and we'll reimburse the item's reasonable replacement cost, up to $50 per bag. The full policy is in our terms.

Up to two hours before your pickup window, free of charge. Use the link in your confirmation text or just reply to it.

San Francisco for now. If you're somewhere else, leave your zip code and we'll email you when we get there.